FAQ

FAQ – Pet-Paradise

1. What is Pet-Paradise?

Pet-Paradise is your trusted online store for high-quality pet products. Our mission is to provide safe, effective, and thoughtfully selected items that support the well-being of your furry, feathered, or scaled family members.

2. Which products do you offer?

We offer a wide range of pet essentials, including:

  • Health & wellness products

  • Toys & entertainment

  • Grooming & hygiene items

  • Comfort & lifestyle accessories

Our catalog continues to grow as we introduce new, innovative solutions for pet owners.

3. Do you ship internationally?

Yes! Pet-Paradise ships to many countries worldwide. Shipping availability and fees are calculated during checkout based on your location.

4. How long does shipping take?

Shipping times vary by destination:

  • Domestic orders: typically 7-10 business days

  • International orders: typically 7-10 business days

You will receive a tracking number once your order has been shipped.

5. How can I track my order?

Once your package is shipped, we will email you a tracking number. You can use it on our tracking page or the carrier’s website to follow your shipment.

6. What payment methods do you accept?

We accept major payment providers such as:

  • Visa

  • Mastercard

  • PayPal

  • Apple Pay

  • Google Pay

All payments are securely processed.

7. What is your return policy?

If you're not satisfied with your product, you can return it within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
Please contact our support team to start a return.

8. My product arrived damaged — what should I do?

We’re here to help! Contact our customer service within 48 hours of delivery with photos of the damaged item. We will arrange a replacement or refund as needed.

9. How can I contact customer support?

You can reach our support team anytime via:

We aim to respond within 24 hours.

10. Are your products safe for pets?

Yes. We carefully select and test our products to ensure they meet high quality and safety standards. Your pet’s health and comfort are our top priority.